Terms of Service
Understand your rights and responsibilities when using Tech Mike's Windows PC support services and website. We aim for clarity and fairness in all our interactions.
This summary provides an overview of the key points within our comprehensive User Agreement. For full details, please refer to the sections below.
- Effective Date: May 15, 2024. Regularly reviewed and updated to ensure accuracy and compliance.
- Acceptance: Your use of Tech Mike's website or services signifies your agreement to these terms.
- Service Scope: Defined services for Windows PC troubleshooting and tutorials.
- User Conduct: Expectations for respectful and lawful use of our platforms.
- Limitation of Liability: Details on our responsibilities and the extent of any liabilities.
We strive to present these website terms in plain language for clarity and transparency. If you have any questions, please don't hesitate to reach out.
Service Terms & Conditions
A detailed breakdown of the legal framework governing our solutions and support.
Tech Mike provides expert assistance for Windows PC software and operating system issues, optimization, and general performance tuning. Our services are focused on software-related problems and do not typically extend to hardware repair, though we can provide diagnostic advice. We aim to resolve issues efficiently and effectively, but cannot guarantee specific outcomes due to the variable nature of computer systems. We reserve the right to refuse service for issues outside our expertise or scope.
Fees for services will be communicated and agreed upon before work commences. Payment is typically due upon completion of service, unless otherwise specified for project-based work. We accept major credit cards and other digital payment methods. Cancellations within 24 hours of a scheduled appointment may incur a cancellation fee. Our service agreements aim for clarity regarding all financial aspects.
Refund Policy:
If you are not satisfied with our service, please contact us within 7 days of service completion. We will work to resolve the issue, or provide a partial/full refund based on the circumstances. No refunds are provided for completed tutorial subscriptions or digital content.
Tech Mike provides a 30-day warranty on all software diagnostic and repair services. If the *exact same issue* reoccurs within this period, we will re-address it at no additional charge. This warranty does not cover new issues, issues caused by user action (e.g., installing new software, system modifications), or hardware failures. Our aim is to provide reliable results, and this warranty reflects our commitment to quality service.
User Responsibilities
To ensure a smooth and productive experience for everyone, we ask all users to adhere to these guidelines for our website and services.
Acceptable Use Guidelines:
- You agree to use Tech Mike's services and website for lawful purposes only.
- Provide accurate and complete information when requesting services or creating an account.
- Respect the intellectual property of Tech Mike and third-party content creators on our YouTube channel.
- Ensure your hardware and software meet basic requirements for our services if remote assistance is involved.
Prohibited Activities:
- Engaging in any form of hacking, data theft, or unauthorized access to our systems or user accounts.
- Spreading malware, viruses, or any other harmful code through our website or services.
- Attempting to overload, disable, or impair the proper working of our platforms.
- Posting or transmitting any unlawful, defamatory, obscene, or otherwise objectionable content.
- Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
Account Security Requirements:
- You are responsible for maintaining the confidentiality of your account credentials.
- Notify us immediately of any unauthorized use of your account or any other breach of security.
- Tech Mike cannot be held liable for any loss or damage arising from your failure to comply with these security obligations.
By adhering to these user responsibilities and our comprehensive user agreement, you help us maintain a secure and effective environment for all Tech Mike users. For further details on any specific clause, please refer to the relevant section or contact info@tech-mike.run.